At Winghelmet, we strive to provide our customers with high quality tactical helmets. However, we understand that there may be instances where you need to cancel an order, request an exchange, return a product, or seek a refund. This Return, Exchange, and Refund Policy is designed to guide you through the process and ensure a smooth experience. Please review the following details regarding each scenario:
If you wish to cancel your order, please contact our customer support team as soon as possible at support@winghelmet.com. We will make every effort to accommodate your request if the order has not been shipped.
Once an order has been shipped, it cannot be canceled. In such cases, please refer to our return or exchange process mentioned below.
1.If you received a defective or incorrect product and would like to exchange it, please notify us within 30 days of receiving the item by emailing support@winghelmet.com.
2.Provide us with your order number, detailed description of the issue, and supporting evidence such as photographs or videos.
3.Once we have confirmed the accuracy of the product, we will provide you with a return address for sending back our product, and we will also ship you the desired product.
Please note that the exchanged item must be in unused and original condition, with all the tags and packaging intact.
If you are not satisfied with your purchase and would like to return it, please contact our customer support team within 30 days of receiving the item at support@winghelmet.com.
1.Clearly state your order number, reason for the return, and any supporting evidence such as photographs or videos.
2.After we confirm that there is no damage or other problems with the product, we will provide you with a return address.
3.You need to send the goods to our designated address. When we receive the goods, we will check the status of the items and confirm that they are correct before processing your refund..
Please ensure that the item is returned in its original condition, including all tags, packaging, and accessories.
Unless the return is due to our error (such as the quality of the item, the item being damaged in transit and us sending the wrong model, etc.), the customer is responsible for the return shipping costs.
1.Once we receive the returned item, our quality control team will inspect it to ensure it meets the return criteria.
2.After a successful inspection, we will initiate the refund process.
3.Refunds will be issued in the original form of payment used during the purchase.
4.Please allow up to 7 business days for the refund to be processed and reflected in your account.
Please note that Winghelmet reserves the right to modify or update this policy at any time without prior notice. We encourage you to review the policy periodically for any changes.
If you have any further questions or require assistance regarding returns, exchanges, or refunds, please don't hesitate to reach out to our customer support team at support@winghelmet.com. We are committed to providing you with exceptional service and ensuring your satisfaction.
Thank you for choosing Winghelmet .
